How We See
Your I.T.
Back To Business I.T. analyzes your technology needs for your business and recommends a plan. We offer two levels of managed services, Crucial and Enterprise, to keep your business running and maximize your productivity.
Service Options
Select a solution option from the chart to learn more about how Back to Business IT can help you stay focused on your business.
Server management
- Firmware updates
- Optimization
- Application/program deployment
- Data removal from retired systems
Mail server management
- Storage management
- Storage monitoring
- Update anti-spam definitions if applicable
Server monitoring
- Monitor server hardware for failure or predictive failure
- Monitor all server services and restart as necessary
Antivirus monitoring
- Ensure systems have updated definitions current per company policy and remedy as needed
- Monitor and report threats
- Client installations
VPN management and troubleshooting
- Managing the ability to access your network's data and resources from outside your organization
- Assisting/troubleshooting VPN connectivity issues
Network printer management
- Installation
- Configuration
- Monitoring if applicable
- Troubleshooting
- Other network device management
Smartphones
(company authorized)
- Setup, connectivity, and account management
Network management
- Account management
- Desktop patch management
- File and folder management
- Monitor disk space/remedy
- Monitor event logs for critical errors, identify potential issues, and notify
- DNS, DHCP, and WINS services management
Network firewall
Implementation and Management
- Backup configuration/restoration
- Manage network access
- Ongoing maintenance
- Update firmware
Ticket portal access
- Access to monitor the progress of issues and the ability to communicate with team
- Ability to search your entire ticket database
Backup monitoring and verification
- Daily backup verification
- Test backups with bi-weekly restores
Desktop monitoring/updating
- Monitoring system health, alerting your support team when issues are detected
- Managing software and hardware updates
Disaster recovery
- Develop/Implement backup strategy
- Develop/Test recovery plans for restoring data
Internet connectivity monitoring
- Bandwidth testing
- Offline alert/report
Server patch maintenance - Microsoft updates
- Keep service packs, patches and hotfixes current per company policy
- Verifying & updating hardware level per vendor specifications
Server storage monitoring
- Disk space utilization/reporting
- Disk health and maintenance
Documentation and reports
- Event logs review
- Warning remediation
User account management
- Develop/Implement procedures for client issued procedures
- Sustain account accuracy and efficiency by performing scheduled audits
Threat removal and prevention
- Detection, alerting and removal of threats
- Establish/implement proactive measures
- Educate end-users threat prevention
Desktop monitoring/updating
- Monitoring system health, alerting your support team when issues are detected
- Managing software and hardware updates
Complete desktop support
- Monitoring and optimization
- Troubleshooting including printers
- Application/program deployment
- Data removal from retired systems
Asset management
- Hardware inventory
- Software licensing management
- Warranty tracking and management
File/Folder management
- Securing resources, making those resources available to network users and managing changes in those resources
- Educating end-users on best practices for managing their data
Strategic planning
- Hardware and software quote generation and recommendations
- Budgeting assistance for IT network
Antivirus maintenance
- Update definitions/remediations
- Monitoring/Reporting
- Patch/Maintenance releases
- New version installations
Office suite application support
(Outlook, Word, Excel, Powerpoint)
- Outlook troubleshooting, PST management, calendar assistance, delegation
- As needed training sessions
3rd Party product advocate
- Antivirus software
- Backup software
- Desktop/laptop hardware
- Internet Service Provider
- Network peripherals (firewalls, printers, scanners, and switches)
- Server hardware
Enterprise Management
Our most robust service offering covers all aspects of your technology and provides complete peace of mind. Subscribers to this level also get Crucial Monitoring & Maintenance services and one of two Desktop Service Options included.
Crucial Monitoring & Maintenance
Great for smaller networks or for just “getting your feet wet,” this level is perfect for covering the most basic of technology needs.
Desktop Service Options
Enterprise Management users also benefit from a choice of Desktop Monitoring/Updating OR Complete Desktop Support to round out their service.
Take care of your business. We'll take care of your I.T.