• Firmware updates
• Optimization
• Application/program deployment
• Data removal from retired systems

• Storage management
• Storage monitoring
• Update anti-spam definitions if applicable

• Monitor server hardware for failure or predictive failure
• Monitor all server services and restart as necessary

• Ensure systems have updated definitions current per company policy and remedy as needed
• Monitor and report threats
• Client installations

• Managing the ability to access your network's data and resources from outside your organization
• Assisting/troubleshooting VPN connectivity issues

• Installation
• Configuration
• Monitoring if applicable
• Troubleshooting
• Other network device management

(company authorized)

• Setup, connectivity, and account management

• Account management
• Desktop patch management
• File and folder management
• Monitor disk space/remedy
• Monitor event logs for critical errors, identify potential issues, and notify
• DNS, DHCP, and WINS services management

Implementation and Management

• Backup configuration/restoration
• Manage network access
• Ongoing maintenance
• Update firmware

• Access to monitor the progress of issues and the ability to communicate with team
• Ability to search your entire ticket database

• Daily backup verification
• Test backups with bi-weekly restores

• Monitoring system health, alerting your support team when issues are detected
• Managing software and hardware updates

• Develop/Implement backup strategy
• Develop/Test recovery plans for restoring data

• Bandwidth testing
• Offline alert/report

• Keep service packs, patches and hotfixes current per company policy
• Verifying & updating hardware level per vendor specifications

• Disk space utilization/reporting
• Disk health and maintenance

• Event logs review
• Warning remediation

• Develop/Implement procedures for client issued procedures
• Sustain account accuracy and efficiency by performing scheduled audits

• Detection, alerting and removal of threats
• Establish/implement proactive measures
• Educate end-users threat prevention

• Monitoring system health, alerting your support team when issues are detected
• Managing software and hardware updates

• Monitoring and optimization
• Troubleshooting including printers
• Application/program deployment
• Data removal from retired systems

• Hardware inventory
• Software licensing management
• Warranty tracking and management

• Securing resources, making those resources available to network users and managing changes in those resources
• Educating end-users on best practices for managing their data

• Hardware and software quote generation and recommendations
• Budgeting assistance for IT network

• Update definitions/remediations
• Monitoring/Reporting
• Patch/Maintenance releases
• New version installations

(Outlook, Word, Excel, Powerpoint)

• Outlook troubleshooting, PST management, calendar assistance, delegation
• As needed training sessions

• Antivirus software
• Backup software
• Desktop/laptop hardware
• Internet Service Provider
• Network peripherals (firewalls, printers, scanners, and switches)
• Server hardware

Our most robust service offering covers all aspects of your technology and provides complete peace of mind. Subscribers to this level also get Crucial Monitoring & Maintenance services and one of two Desktop Service Options included.

Great for smaller networks or for just “getting your feet wet,” this level is perfect for covering the most basic of technology needs.

Enterprise Management users also benefit from a choice of Desktop Monitoring/Updating OR Complete Desktop Support to round out their service.